Return & Satisfaction Guarantee Policy

Return & Satisfaction Guarantee Policy——————

At Lone Star Apothecanna, we take pride in hand-crafting premium hemp and kratom products in our registered lab. Customer satisfaction is extremely important to us.

30-Day Satisfaction Guarantee

If you are not satisfied with your purchase, you may request a return or refund within 30 days of delivery.

Eligible Returns

We accept returns for:

• Unopened productsin original condition
  • Damaged or defective items
  • Incorrect items received

For unopened products, customers are responsible for return shipping unless the item arrived damaged or incorrect.

Opened Products

Due to safety and quality standards for ingestible products, opened items are generally not eligible for return.

However, if you are unhappy with your first purchase, please contact us. In some cases we may offer a one-time replacement or store credit to ensure you have a positive experience.

Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong item, please contact us within 7 days of delivery with photos of the product and packaging. We will promptly send a replacement or issue a refund.

Refund Processing

Once a return is received and inspected, refunds will be issued to the original payment method. Please allow 5–10 business days for the refund to appear on your statement.

Non-Returnable Items

The following items cannot be returned:

• Opened ingestible products (unless defective)
  • Clearance items
  • Gift cards

How to Start a Return

To start a return, please contact us at:

Email: support@lonestarapothecanna.com
Include:
• Order number
• Product name
• Reason for return